Shipping & Handling Policy

Last updated: October 15, 2026

At Custom Mobility, we strive to provide a seamless and efficient shipping experience for all our customers. Please review the following guidelines for our shipping services:

1. Where We Ship
   We ship within the lower 48 only: the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO, FPO or DPO military addresses, or outside the United States.

2. Processing Times
   Most products are processed within 2-5 business days. Some manufacturers and brands have longer or shorter processing times, and custom or special-order items may require additional processing time.

3. Delivery Times
   Estimated delivery times vary by product and destination. Shipping times do not include order processing time.

4. Shipping Costs
   For online orders over $500, shipping is free to you on all products. For orders under $500, the shipping and processing charge is shown at checkout. Smirthwaite products delivered by lift gate ship free; the lift-gate charge is their only delivery charge.

5. Sales Tax
   We pay the sales tax on every online order, for all products. No sales tax is added to your order.

6. Lift-Gate Charge (Smirthwaite)
   Some Smirthwaite products, such as mobile bases, are delivered with a lift gate. An order that includes one of them carries a $175 lift-gate charge, once per order; the product page shows which items need it. It is a lift-gate charge, not a shipping cost, and it applies whatever the order total. Other Smirthwaite products ship like any other product.

7. Tracking Information
   Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment's progress.

8. Damaged or Lost Shipments
   If your order arrives damaged or is lost in transit, please contact us within 7 business days of the delivery date. We will work to resolve the issue promptly.

Returns are covered by our Refund Policy (www.custommobility.net/policies/refund-policy) for products and by our Service Policy (www.custommobility.net/pages/service-policy) for replacement and spare parts.

For further assistance or inquiries about your order, please contact us at info@custommobility.net or 706-247-8868.

Thank you for choosing Custom Mobility!