Custom Mobility — operating as Agilitas Mobility, Inc. dba Custom Mobility — is a full-service mobility solutions company headquartered at 315 Whitehead Road in Athens, Georgia. We sell, install, service, and repair mobility and accessibility equipment for individuals, families, school districts, transit agencies, and organizations across Georgia, Florida, South Carolina, and the border regions of Tennessee and North Carolina.

What makes us different from most companies in this industry is that we don't just sell equipment and disappear. We install it, maintain it, repair it when it fails, and show up when something goes wrong. That's not a marketing line — it's the actual structure of how our business operates.

Custom Mobility carries the combined experience of a team with decades of hands-on work in mobility equipment, vehicle modifications, fleet maintenance, and accessibility solutions. Our history in this industry spans well over five decades. We're not a startup figuring things out — we're a seasoned team that has seen what works, what doesn't, and what the people who depend on this equipment actually need.

Our flagship showroom and service center is located at 315 Whitehead Road, Athens, GA 30606. Our showroom carries live, testable displays of stairlifts, power wheelchairs, mobility scooters, lift recliners, and more. Walk-ins are welcome. Appointments are preferred. If you can't make it to Athens, our mobile service teams come to you throughout our service area.

Custom Mobility is owned and led by Percy Whatley, President and Chairwoman. The company is operated by a hands-on leadership team that includes Dustin Whatley as CEO, Cherry Newton as COO and CFO, along with a full team of certified mobility specialists, service technicians, and operations staff. We're a family-oriented business — not a faceless national chain — and that shows up in how we treat every customer.

We carry products from some of the most trusted names in the mobility industry, including Bruno, Harmar, Savaria, BraunAbility, Ricon, Maxon, Golden Technologies, Pride, Journey, Vive Health, EZ-Access, Adapt Solutions, Bergstrom, Spheros, Feather, and ComfyGo. Our brand selection isn't driven by whoever offers us the best margin — it's driven by what actually holds up in the real world for the people who depend on it daily.

Yes. Our technicians are licensed and certified in mobility equipment service, vehicle modifications, HVAC systems, and mechanical repair. We prioritize ongoing training and manufacturer certification — because in this industry, the gap between a properly trained technician and an unqualified one isn't just a quality issue, it's a safety issue.

Yes — both, without distinction in the level of service either receives. We serve individual customers and families directly, as well as school districts, transit agencies, commercial fleet operators, healthcare organizations, assisted living facilities, and commercial clients of all sizes. Each group has different needs, but the expectation of safe, reliable, professional service is the same across all of them.

Our product catalog is extensive. On the home access side, we carry stairlifts, vertical platform lifts, residential elevators, ramps, and automatic door openers. For personal mobility, we carry power wheelchairs, manual wheelchairs, mobility scooters, walkers, rollators, lift recliners, and a comprehensive range of bathroom safety and daily living products. For vehicles, we carry wheelchair and scooter lifts, driving aids, transfer seats, and adaptive equipment for personal vehicles and commercial fleets. We also carry postural seating, standing frames, therapy stools, adaptive tables and desks, and changing and showering solutions for institutional and pediatric applications.

Yes — and we strongly encourage it, particularly for significant purchases like stairlifts, power wheelchairs, and lift recliners. Our Athens showroom carries live, working displays you can sit in, operate, and evaluate before committing to anything. Seeing how a piece of equipment actually feels and functions for the specific person who will be using it every day is not a luxury — it's an essential part of making the right decision.

Yes, always. Free consultations are a non-negotiable part of how we operate. If you're not sure what you need, that's precisely what a consultation is for — honest guidance from experienced people, no pressure, no script, no obligation. Call us at 706-353-1099, email info@custommobility.net, or visit our Athens showroom.

Yes. Our catalog includes postural seating, standing frames, adaptive tables and desks, therapy stools, and changing and showering solutions specifically designed for pediatric users. We also carry wheelchair securements and accessible seating relevant to school transportation applications. Contact us directly if you have specific pediatric equipment needs and we'll point you in the right direction.

Yes, we offer all medical and mobility equipment, ranging from power wheelchairs and mobility scooters to stairlifts and driving aids. Rentals are available for customers who need temporary access solutions — post-surgery recovery, short-term rehabilitation, transitional care situations, or anyone who isn't ready to commit to a purchase. Rental units meet the same quality and safety standards as our purchased equipment.

We carry and install straight stairlifts, curved stairlifts, and outdoor stairlifts from Bruno, Harmar, and Savaria. Straight stairlifts fit staircases that run in a single uninterrupted line. Curved stairlifts are custom-fabricated for staircases with turns, landings, or non-standard configurations — they take longer to produce but fit your specific staircase precisely. Outdoor stairlifts are engineered for exposure to weather, UV, heat, humidity, and the coastal conditions common throughout our service area.

The honest answer is that you need a home assessment to know for certain. Stairlift selection depends on your staircase configuration, the width of the staircase, the length of the run, whether there are turns or landings, and the needs of the person who will be using it — including their weight, physical limitations, and how they intend to mount and dismount the lift. We conduct thorough home assessments before recommending any stairlift, because fitting the wrong lift to a staircase is a safety problem, not just an inconvenience.

Most straight stairlift installations are completed within a single day. Curved stairlifts require custom track fabrication, which adds lead time before installation day — but the installation itself is typically completed in a single visit once the equipment arrives. We keep you informed at every stage of the process and never leave you waiting without explanation.

In the vast majority of cases, yes — though the solution varies based on your specific staircase. Very narrow staircases, extremely steep pitch angles, or unusual architectural configurations may require specialized solutions or specific product selections. This is another reason why a home assessment matters — we identify any challenges before the equipment is ordered, not after it arrives.

Yes. We repair and maintain stairlifts regardless of whether we originally installed them. If your stairlift is running slowly, making unusual noises, stopping intermittently, or failing to operate at all, contact us and we'll diagnose and resolve the issue. Regular preventative maintenance is also available and strongly recommended to extend the life of your equipment and avoid unexpected failures.

Our stairlift brands include safety belts, obstacle sensors that stop the lift if something is detected on the staircase, swivel seats for safe mounting and dismounting at the top and bottom of the stairs, foldable footrests and armrests to keep the staircase clear when not in use, easy-to-use hand controls, and battery backup systems that keep the lift operational during power outages. The specific features vary by brand and model — we'll walk you through the options during your consultation.

It depends on how long you need it. Renting makes sense for short-term situations — post-surgical recovery, temporary rehabilitation, or a visiting family member with mobility limitations. Purchasing makes more financial sense for long-term use and gives you full ownership of the equipment without ongoing rental fees. We'll help you think through the economics of both options during your consultation.

We carry and install vehicle lifts from BraunAbility, Ricon, and Maxon — platform lifts, underfloor lifts, and commercial-grade lifts for personal vehicles, minivans, SUVs, transit vehicles, and school buses. The right lift depends on your vehicle type, whether the user will remain in the wheelchair during transport, weight capacity requirements, and how the lift will be used day to day.

Yes. We service and repair wheelchair lifts regardless of who installed them or what brand they are, as long as we can source parts and the repair is within our technical scope. In most cases, that's a yes.

Yes — and for school districts and transit agencies, preventative maintenance isn't optional, it's essential. A wheelchair lift that fails on a school bus or transit vehicle is a safety issue, a compliance issue, and a liability issue simultaneously. Our scheduled PM programs keep lifts operational, documented, and compliant. Clients under an active PM agreement also receive priority scheduling for repair calls.

Yes. DOT annual inspections are part of our fleet service offerings, available through our mobile service division.

We carry Golden Technologies, Pride, Journey, Vive Health, ComfyGo, and Feather, among others, spanning a wide range of configurations, weight capacities, and price points — from lightweight folding travel chairs to heavy-duty outdoor power chairs and bariatric models.

Power wheelchairs offer more precise control, a tighter turning radius, and are better suited for users who need full-time mobility assistance or have limited upper body control. Mobility scooters are typically easier to learn, more comfortable for longer distances, and better suited for users who have some walking ability but need assistance for extended activity. The right choice depends on the specific user's physical capabilities, lifestyle, and environment. Our team can help you work through that decision during a free consultation.

Yes. Our equipment service and repair team works on power wheelchairs, mobility scooters, and related equipment regardless of where they were purchased. Bring the equipment to our Athens showroom or schedule a mobile service call and we'll diagnose and address the issue.

Yes. We provide free battery checks in our showroom. Battery degradation is one of the most common causes of performance issues in power wheelchairs and scooters, and catching a failing battery early prevents the kind of mid-trip failure that turns a routine outing into a frustrating ordeal.

Yes, and it's one of the most valuable services we offer — and one of the most underutilized. We also provide complimentary preventative maintenance services for independent living and assisted living facilities, covering battery inspections, brake checks, and general performance evaluations. Regular maintenance catches small problems before they become expensive failures.

We install hand controls, left-foot accelerators, steering aids, transfer seats, swivel seats, and related adaptive equipment for personal vehicles. Every modification is tailored to the specific individual and their specific vehicle, meets all applicable safety standards, and is performed by highly certified technicians.

Adaptive driving equipment is appropriate for individuals with physical disabilities, limited limb function, or other conditions that make standard vehicle controls difficult or impossible to operate safely. The specific equipment required depends on the individual's diagnosis and capabilities, and is often determined in collaboration with a certified driver rehabilitation specialist or occupational therapist. We work with the recommendations provided and install to specification.

We work with most passenger vehicles, minivans, SUVs, and light trucks. Certain modifications are vehicle-specific and not all adaptive equipment is compatible with all vehicles — we assess compatibility as part of the evaluation process and are straightforward about any limitations we encounter.

We carry grab bars, shower commodes, transfer benches, bath chairs, raised toilet seats, handheld showerheads, non-slip products, and a comprehensive range of daily living aids. Most of these products ship directly and require no professional installation. We do strongly recommend professional installation for grab bars and safety rails — proper wall mounting makes a genuine, measurable safety difference that matters most in the exact moments when someone is most vulnerable.

For most products — shower chairs, raised toilet seats, handheld showerheads — no. For grab bars and safety rails, yes. Grab bars installed into drywall without proper anchoring into wall studs can fail under the load they're meant to support, which defeats the entire purpose and creates a fall hazard worse than having no grab bar at all. If you're installing grab bars, do it right or have us do it for you.

We provide home access equipment installation, repair, and maintenance; mobility equipment service and repair; automotive repair and diagnostics; mobile on-site service for residential and commercial clients; fleet preventative maintenance programs; adaptive driving equipment installation; DOT annual inspections; and wheelchair lift operational safety and compliance workshops. We are as much a service company as a product company — and in this industry, that distinction matters enormously.

In most cases, yes. If you have existing mobility equipment that needs repair, inspection, or maintenance — regardless of where it was purchased or who originally installed it — contact us and we'll assess what we can do. We don't turn people away because they didn't buy from us first.

Our standard labor rate for mobility and medical equipment service is $95 per hour, billed in quarter-hour increments. Our standard labor rate for adaptive equipment is $155 per hour. Mobile service calls include travel time in the billing. We provide clear estimates before work begins so you understand the scope and cost upfront.

Call us at 706-353-1099, email info@custommobility.net, or submit a request through our website. Providing details about your equipment type, the issue you're experiencing, and your location helps us prepare in advance and assign the right technician, which means faster and more accurate service on the day of your appointment.

We are available 24/7. Mobility equipment doesn't break down on a schedule — and neither does our commitment to the people who depend on it. Safety-related issues and operational emergencies are prioritized regardless of when they occur.

Yes, for many of our home access products. Most straight stairlift installations are completed the same day once the equipment is confirmed and the appointment is scheduled. Contact us for specific timelines on the product and service you need.

They wait too long. Most equipment failures don't arrive without warning — they build over time through small performance changes, intermittent issues, and deferred maintenance that compounds into a full failure at the worst possible moment. The difference between reliable equipment and constant breakdowns almost always comes down to consistent, professional service. Don't wait until something stops working entirely.

Mobile service means our technicians come to your location — your home, your facility, your fleet yard — with everything needed to diagnose, repair, install, or maintain your equipment on-site. No transporting vehicles or equipment to a shop, no waiting for a drop-off window, no disruption to your operations. For most service needs, we handle it where the equipment lives.

Our mobile teams handle wheelchair lift installation, repair, and maintenance; bus and vehicle HVAC diagnostics and service; stairlift installation, repair, and preventative maintenance; vertical platform lift service; ramp installation and adjustment; automatic door opener installation; and general mobility equipment diagnostics and repair. If a repair requires specialized shop equipment that can't be brought to the field, we coordinate the process to minimize downtime and get your equipment back to you as quickly as possible.

Yes. Mobile service includes travel time, billed from departure to arrival at your location.

Most service calls are responded to on-site within the same day, with priority given to safety-related issues and operational disruptions. For school districts and commercial fleet clients, we often coordinate scheduled service routes for efficient and consistent coverage. Clients under an active preventative maintenance agreement receive priority scheduling.

Yes. We maintain detailed service records for every visit, including inspection results, diagnostic findings, and completed work. For school districts, transit agencies, and commercial fleet operators, this documentation supports maintenance history tracking, regulatory compliance, and internal oversight requirements.

Our Athens Auto Service Center provides engine diagnostics and repair, brake inspection and replacement, suspension and steering repair, cooling system service, battery and charging system diagnostics, oil changes and routine maintenance, electrical system diagnostics, fluid inspections and replacements, and full-service preventative maintenance. We also specialize in servicing vehicles equipped with accessibility equipment — wheelchair lifts, hand controls, swivel seats, transfer seats, and securement systems — which most general automotive shops are simply not equipped or trained to handle.

Most general automotive shops have no meaningful experience with mobility-equipped vehicles. When they encounter a wheelchair lift, a hand control system, or an adaptive seating modification, they're working outside their training — which means misdiagnosis, incorrect repairs, and in some cases, safety risks. Our technicians work with mobility-equipped vehicles every day. That specialized knowledge is the difference between a shop that can service your vehicle correctly and one that has no idea where to begin.

Yes. We provide preventative maintenance, mechanical repair, safety inspections, diagnostic services, and scheduling coordination for commercial and institutional fleet vehicles. Fleet maintenance programs are structured to minimize vehicle downtime and keep operators compliant with applicable safety requirements.

No. We cover taxes so you don't have to. The price you see is the price you pay — no taxes added at checkout, no hidden fees, no surprise charges at delivery or installation. This is one of our core commitments and it's stated clearly on our site because it matters.

Yes. Free shipping is available on all online orders over $500. Orders under $500 are subject to standard shipping rates.

Yes — we partner with several third-party financing and buy now/pay later organizations. Contact us directly to discuss eligibility, terms, and repayment plans. We work with customers to find arrangements that make necessary equipment financially accessible rather than out of reach.

For repairs involving special-order parts or new installations, a deposit of 50% of the estimated total may be required before work begins. This secures the necessary resources and ensures timely service delivery. The remaining balance is due upon completion of the service.

We accept cash, check, credit card, and electronic transfers. Online purchases can be completed using major credit cards, Apple Pay, Google Pay, Shop Pay, and Amazon Pay.

Invoices unpaid within 30 days of the service date incur a 10% administrative service fee, with an additional 1.5% compounded fee applied every subsequent 30-day period. Accounts remaining unpaid after 120 days are transferred to a third-party collections agency, with the client responsible for any associated fees and costs. We are straightforward about these terms upfront so there are no surprises.

Orders are typically processed within 1-2 business days. Shipping duration varies by method and destination — estimated delivery times are shown at checkout. Custom or special-order items (curved stairlifts, vehicle-specific lifts, etc.) require additional processing time, which is communicated during checkout. Processing time is separate from shipping transit time. We provide tracking information via email once your order ships.

Yes. Our online store ships within the United States. We do not currently ship internationally — international customers should contact us directly. Physical installation services are limited to our defined service areas in Georgia, Florida, South Carolina, and the border regions of Tennessee and North Carolina, but product-only purchases can be shipped to any US address.

Yes. You'll receive a confirmation email with tracking details once your order ships. If you have questions about an order's status, contact us at info@custommobility.net or 706-353-1099 and we'll find out exactly where it is.

Report any damage or missing shipments within 7 business days of the delivery date. Contact us at info@custommobility.net or 706-353-1099 with your order number and photos of the damage. We'll work to resolve the issue promptly — whether that means a replacement, repair, or refund depending on the situation.

Coverage varies significantly by plan, insurer, equipment type, and individual circumstances. Private insurance, Medicare, Medicaid, and VA benefits all have different rules for what qualifies as covered durable medical equipment and what documentation is required to support a claim. We cannot make coverage determinations or guarantees — but we can provide the documentation and product information that supports your claim or reimbursement request. Contact us directly and we'll help you understand what we can provide.

We work with veterans who are pursuing VA benefit coverage for mobility equipment. Contact us with your specific situation and we'll be straightforward about what documentation we can provide to support your claim and what commonly does and doesn't qualify under VA programs.

Medicaid coverage for mobility equipment varies by state program, equipment type, and individual eligibility. Contact us directly — we'll tell you honestly what we know, what documentation we can provide, and where our knowledge ends and a Medicaid specialist begins.

A vertical platform lift (VPL) — also called a porch lift or wheelchair lift — is a motorized platform that travels straight up and down between two or more levels, like a small elevator. They are designed for wheelchair and scooter users who need access to porches, decks, raised entries, garages, and upper floors where a ramp is impractical due to space, slope, or aesthetics.

Short-rise models handle up to 53 inches (about 4 steps). Standard residential models reach 10 to 14 feet. The Savaria V-1504 can travel up to 23 feet with multiple stops. Maximum height is always subject to local building codes, which vary by jurisdiction. Our team researches your local requirements during the free assessment.

In most jurisdictions, yes. VPL installations typically require building permits, electrical permits, and inspections. Requirements vary by state, county, and municipality. Custom Mobility handles all permit research and coordinates inspections as part of every installation project — you don't have to navigate the bureaucracy yourself.

Yes. Most VPL models are available in outdoor-rated configurations with weather-resistant components, sealed electrical systems, and corrosion-proof coatings. Optional cold weather packages are available for extreme winter climates. The Bruno VPL-3100 and Harmar Highlander II are both popular outdoor installations.

Simple short-rise installations may take 1-2 days. Full-height enclosed VPLs with concrete pads and structural framing may take 3-5 days. We provide a detailed timeline during your consultation based on your specific project scope.

We carry vertical platform lifts from Bruno, Harmar, Savaria, and EZ-Access — covering short-rise to multi-story applications for both residential and commercial use. Our technicians are factory-certified on every brand we install.

ADA recommends 1 foot of ramp length for every 1 inch of vertical rise. A 24-inch rise (about 4 steps) would need approximately 24 feet of ramp. Powered wheelchair users may safely use a steeper slope, reducing the required length. We calculate the exact length during your free home assessment based on your specific rise, terrain, and the mobility device being used.

Portable ramps are lightweight, fold up for transport, and require no installation — unfold, place, and use. They're ideal for travel, vehicle loading, and temporary situations. Modular ramps are semi-permanent aluminum structures installed at your home or business with proper ADA-compliant slope, handrails, landings, and weather-resistant construction for daily use.

Yes. Modular ramp systems are designed to be disassembled and reconfigured at a new location. This makes them ideal for renters, temporary needs, and situations where the ramp may need to move with the user. We handle disassembly, transport, and reinstallation.

Yes. We offer modular ramp rentals with professional installation and removal for temporary needs — post-surgery recovery, rehabilitation, visiting family members, or anyone who needs access now but isn't ready to commit to a permanent installation. Contact us for rental availability and pricing.

Modular ramp installations may require building permits depending on your jurisdiction. Some areas exempt accessibility modifications from permit requirements. HOA restrictions may also apply. Custom Mobility researches your local requirements and handles permits as part of every modular ramp installation.

We carry portable and modular ramps from EZ-Access, Harmar, Prairie View Industries (PVI), and National Ramp. This covers everything from folding suitcase ramps to full modular aluminum systems with handrails and platforms.

Yes. We accept used scooters, power wheelchairs, lift recliners, hospital beds, walkers, and other mobility equipment at no cost to you. Drop it off at our Athens showroom or we'll arrange a pickup. We are also an official drop-off site for FODAC (Friends of Disabled Adults and Children), so your donated equipment goes directly to someone who needs it.

For qualifying equipment in good working condition, we offer a buy-back program. Bring your used equipment to our showroom for evaluation — we'll inspect it and make you a fair offer on the spot. Not all equipment qualifies, but we'll be straightforward about what we can and can't take.

FODAC — Friends of Disabled Adults and Children — is a nonprofit organization that refurbishes and distributes donated mobility equipment to people who need it but can't afford it. Custom Mobility serves as an official FODAC drop-off site. When you donate equipment through us, it goes to FODAC for refurbishment and redistribution to someone in need.

All sales of parts and products are final. We do not accept returns, exchanges, or refunds except for confirmed manufacturer defects. If you receive a defective product, contact us within 15 days of delivery at info@custommobility.net with proof of purchase, a description of the defect, and photographic evidence. If the defect is verified, we'll issue a replacement or refund per the manufacturer's warranty terms and cover return shipping. Custom or personalized products, clearance merchandise, and items showing misuse, neglect, or unauthorized modifications are non-refundable under any circumstances. This is exactly why we encourage you to visit our showroom, test equipment in person, and consult with our team before purchasing — we'd rather help you make the right decision upfront.

All products include the manufacturer's standard warranty, which varies by brand and product category. Stairlifts typically carry 2-5 year warranties. Power wheelchairs and scooters vary from 1-3 years depending on the manufacturer. Vehicle lifts carry manufacturer warranties ranging from 3-5 years. Refunds or replacements for defective products are processed per the manufacturer's warranty terms — customers are responsible for any cost difference between manufacturer reimbursement and actual expenses. We provide warranty documentation with every purchase and handle warranty claims on your behalf whenever possible.

Yes. Our installation labor is backed by our commitment to do it right. If something we installed fails due to workmanship — not normal wear, misuse, or manufacturer defect — we'll come back and make it right. That's not a policy buried in fine print. It's how we operate.

Contact us immediately. If you purchased the equipment from Custom Mobility and it's within the first year, service labor is free. If it's a manufacturer defect within the 15-day window, contact us with proof of purchase and photos of the defect — we'll verify it and handle the replacement or refund per the manufacturer's warranty terms. If it's beyond the 15-day defect window but within manufacturer warranty, we'll handle the warranty claim process on your behalf. If it's beyond warranty entirely, we'll diagnose the issue and give you an honest quote. Either way, we don't leave you stranded.

Call us at (706) 353-1099. A real person answers. No automated menus, no ticketing systems, no waiting three business days for a form response. If it's after hours and it's urgent, the same number reaches our emergency line. For non-urgent inquiries, email info@custommobility.net or fill out the form on our website and we'll respond promptly.

Yes. Walk-ins are welcome during business hours (Monday-Friday, 8am-5pm). Appointments are preferred if you want dedicated time with a mobility specialist, but you're always welcome to stop in, look around, sit in equipment, and ask questions. Our showroom is at 315 Whitehead Road, Athens, GA 30606.

Yes. For customers who can't visit our showroom or who are located outside our immediate area, we offer phone and video consultations. We can discuss your needs, review product options, and provide guidance remotely. For installations and service, an in-person assessment is still required — but the initial conversation can happen from anywhere.

We appreciate honest feedback — positive or constructive. You can leave a Google review, contact us directly by phone or email, or speak with any member of our team. We never pressure anyone for reviews. Our reputation speaks through our work, and we'd rather earn a genuine recommendation than manufacture one.