We sell, install, and service mobility and accessibility equipment. Stairlifts, residential elevators, platform lifts, ramps, door operators, power mobility, complex rehab and seating, showering and changing equipment, vehicle lifts, adaptive driving controls, and fleet lift and bus air conditioning service. Installation and service are in Georgia, and products ship across the lower 48. We do not sell equipment and disappear. We install it, maintain it, and come back when something goes wrong.

The company was founded in 1990 and has operated continuously since, serving families and fleets from Athens for that entire time.

Yes. Custom Mobility is My Mobility. Same team, same address in Athens, same phone number: (706) 247-8868.

Athens, Georgia is home, at 315 Whitehead Road, with a showroom, a parts counter, and an auto service center. It matters less than you would expect, because our technicians are mobile and come to you anywhere in Georgia. Installation and service are in Georgia; products ship across the lower 48.

State elevator mechanic licenses, ATP and CRTS credentials for complex rehab, Certified Aging-in-Place Specialist, Mobility Service Excellence, and EPA Section 609 for vehicle air conditioning. Several of those are legally required to perform the work, not decoration.

An authorized dealer, across more than forty manufacturer brands. It matters for two reasons that only show up later. Warranty work has to be performed by an authorized servicer, and parts availability depends on the same relationship.

Yes. Someone comes out, looks at the space, measures it, and tells you what it would take. There is no charge and no obligation. If the answer is that you do not need us, that is what you will hear.

Because a phone quote is a guess, and the number always moves once a technician sees the site. We would rather give you a figure that holds than one that sounds better and then changes.

A technician measures the space, checks the power, the structure, and the access, and talks through how the person actually uses the room. You get a written scope, and the price you agree to is the price of the job.

A straight stairlift or a modular ramp is often a single visit soon after the survey. Curved rails, elevators, and platform lifts are manufactured to your measurements, so there is a lead time we will tell you honestly rather than optimistically.

Most people do not, and that is fine. Describe which part of the day has become difficult and we will work backward from there.

A straight stairlift costs less than a curved one, because a curved rail is manufactured to your exact staircase rather than cut from stock. We quote after someone has seen the stairs rather than over the phone, because a phone quote is a guess and the number always moves.

Financing is available. Ask during the consultation and we will walk through the options that apply to your situation.

Ask us. It depends on the equipment, its age, and its condition, and we would rather tell you plainly than have you assume either way.

We do not yet bill health insurance. We do work with VA contracts, Medicaid depending on the program, financing, homeowners insurance claims where equipment has been damaged, and workers compensation after a work-related injury. Tell us your situation and we will say plainly which of those applies.

We have experience with VA-funded home modifications. Tell us your situation and we will tell you what we know about how it usually works.

Yes. Our ATPs produce the specification and justification a payer asks for, working with your treating clinician.

Yes, with our own technicians. The person who comes back is from the same company as the person who installed it.

Often, depending on the platform and whether we hold the relationship with that manufacturer. Tell us what you have.

Yes, on anything we install, and on fleet equipment under contract. Scheduled service catches the failure before it strands somebody.

Stairlifts, elevators, and platform lifts we install run on batteries that charge at the parking points, and include a manual lowering method. Nobody gets stranded.

A mobility specialist will respond shortly. Call (706) 247-8868 during business hours and you will speak to a person.

Walk-ins are welcome in Athens, at 315 Whitehead Road. Appointments are better, because it means the right person is there when you arrive.

Contact us directly and it goes to the leadership team rather than down a chain.

Installation and service are in Georgia, from our base in Athens. Our technicians are mobile and come to your home, facility, or fleet yard.

Yes. Products ship across the lower 48. Installation and service are Georgia.

A straight stairlift is two to four hours, in a single visit. A curved rail is manufactured to your staircase, which takes three to five weeks, and then one day to install once it arrives. Anybody promising you a curved lift next week is describing a straight one.

A straight flight takes a rail cut from stock, installed in two to four hours in one visit. Any turn or landing needs a rail manufactured to your staircase: three to five weeks to build, then one day to fit.

The rail fastens to the treads rather than the wall. Fasteners leave small holes that fill easily if the lift is ever removed, and the staircase is still fully usable on foot with the lift parked.

Yes. The seat, footrest, and arms fold up when the lift is parked, and we park it at the end of the run that suits the household.

The units we install run on batteries that charge at the parking points, so the lift keeps working through an outage.

It is a padded seat, a seatbelt, and a switch you hold. Our technician stays until everyone in the house has used it and is comfortable, including anyone who will be helping.

Perch seats and powered swivel seats exist for exactly that. Tell us during the survey and we will spec accordingly.

Yes. A stairlift rail fixes to the treads rather than the wall and comes off. We have removed lifts from houses being sold and the stairs were fine underneath.

Far less than a ramp. ADA guidance calls for twelve inches of ramp run for every inch of rise, so a thirty inch porch wants a thirty foot ramp. Most front yards cannot give that up. A platform lift needs roughly the footprint of the platform itself.

Yes. The platform is flat with a gate at each end, so you walk or roll straight on. Many of our residential platform lifts are used by people who are unsteady on steps rather than by chair users.

Some configurations do and some do not. The site survey settles it before you are quoted.

Yes. This equipment generally requires a licensed installer and an inspection, and we hold that licensing in our own name rather than borrowing it from a subcontractor.

Yes, with weather-rated equipment: sealed controls, drainage, and a cover. We will not install an indoor unit outside, because it fails within a season.

Weeks rather than days, and most of that is site preparation and permitting rather than the installation itself. If a concrete pad has to be poured and cured, that is the long pole.

A stairlift carries a seated person up a staircase. A platform lift carries a person and their wheelchair or walker straight up a height, usually at an entrance. If someone can transfer to a seat, a stairlift is usually simpler and less expensive. The survey settles it.

A traditional elevator does. A through-floor lift does not, which is why it is often the answer in an existing home.

We do, with a licensed elevator mechanic and the code inspections the installation requires.

We commission the system and train the household on operation, the emergency lowering function, and routine care. Preventive maintenance agreements are available.

Two is the common residential case. Three or more changes the machine and the controller, so it is worth deciding at the start rather than adding a landing later.

It has to be specified that way from the start. Cab size and door width follow from who rides in it, and correcting that later is expensive.

A modular ramp is typically installed in a day. Permanent construction takes longer and may need a permit.

ADA guidance is twelve inches of run per inch of rise. Where there is not room, a platform lift usually is the answer.

Roughly twelve inches of run for every inch of rise, plus level landings at the top, the bottom, and every turn. A four-foot rise wants close to fifty feet of ramp, which is when a platform lift takes less room.

Modular installs fast and comes back out. Poured concrete is permanent and can be finished to match the house. The right answer depends mostly on how long you need it.

Sometimes, particularly for permanent ramps and for commercial work. We handle it, and we will tell you at the quote if one applies.

Yes, residential and commercial. Where a door is too heavy to manage with a walker, a cane, or full hands, a powered operator often solves more than a ramp does.

Yes. The bar is the easy part; finding something solid behind the tile is the work. A bar fixed into plaster holds until the moment somebody needs it.

Yes. Come to the showroom in Athens or ask for an in-home evaluation.

Yes. Our ATPs and CRTS specify seating and positioning with your clinical team where there is one. Equipment chosen without measuring the person is what gets abandoned in a hallway.

Ask this at the start rather than after delivery. Folding and travel models go in a trunk. A full-size chair needs a vehicle lift or a conversion, and we do those too.

It is individually configured mobility and seating for people whose needs a standard chair cannot meet. If a clinician has raised custom seating, tilt, recline, or specialized positioning, that is complex rehab. Our ATPs work with your therapist to specify it.

Yes. Paediatric positioning, floor sitters, corner chairs, standing frames, and school tables are part of what we carry.

Yes. Shower benches and chairs for someone who can transfer, and shower trolleys or stretchers where lying down is the only safe option, along with grab bars and barrier-free access.

Usually not, and most people assume they do. Hand controls, a lift, or a turning seat solve a great many situations for a fraction of a conversion. Ask before you go vehicle shopping.

That depends on the vehicle and the equipment. We check compatibility before you order anything, which is exactly the step that goes wrong when it is skipped.

For most adaptive driving equipment, yes. A driver rehabilitation specialist evaluation determines what suits you, and we install to that prescription.

A powered seat base that rotates out of the vehicle and lowers, so someone can sit down outside the door frame and be brought in, instead of transferring across a threshold.

Yes, in almost every case. Hand controls and left foot accelerators are designed so the vehicle drives normally for everybody else, and most are removable.

Properly fitted equipment from established manufacturers does not generally affect it, though we would not ask you to take our word over your dealer's. We will tell you exactly what we are fitting and how.

That is normal and it is worth taking seriously. Nobody wants equipment in their house. Come at it as keeping the upstairs bedroom rather than as giving something up, and let them be in the room for the survey. We will not push.

A straight stairlift is two to four hours in one visit. A curved rail takes three to five weeks to manufacture and one day to install once it lands. A platform lift or a vehicle conversion takes longer. We give you a real date at the quote rather than an optimistic one.

For permanent work the owner has to agree to it. For removable equipment, often not. Tell us the situation and we will work out what is possible.

Very common, and worth taking seriously rather than overriding. Have them at the survey, come at it as keeping the upstairs bedroom rather than giving something up, and we will not push. We have walked away from jobs where the person did not want the equipment.

Yes. A stairlift rail fixes to the treads rather than the wall and comes off. We have removed lifts from houses being sold and the stairs were fine underneath.

Yes. Wheelchair lift preventive maintenance, securement service, and bus air conditioning, on a scheduled contract with documentation produced at the visit rather than reconstructed before an audit. We are authorized on Braun, Ricon, Maxon, and Adapt Solutions lifts and hold six manufacturer relationships across bus HVAC.

Almost certainly. We are authorized across the major wheelchair lift manufacturers used on transit and school buses. Send us the make and model and we will confirm before you commit to anything.

Call us. Repairs are quoted separately from the maintenance program and approved before we touch anything. A fleet on a program gets scheduled ahead of one that is not.

No. A handful of lift-equipped buses is a straightforward program, and we service air conditioning across the whole fleet regardless of how many units carry lifts.

You do. They are yours to hand to a board, an auditor, or your own maintenance system, and they stay yours if you stop working with us.

General liability, commercial auto, garage keepers, workers compensation, and umbrella coverage. We will send a certificate naming your agency as certificate holder on request, and we can meet higher limits if your procurement requires them.

Yes. Our staff and specialists are thoroughly vetted and undergo stringent background and drug and alcohol testing. Tell us what your district or agency requires and we will document it before the first visit.

We will provide a W-9, insurance certificates, licensing, and references, and complete whatever vendor registration or procurement portal your agency uses. Ask rather than assume we cannot produce it.

Yes, and we do regularly. Send it over. If the scope is something we are not the right company for, we will tell you rather than bid it anyway.

Often, depending on the platform. Tell us what you have.

Yes, regardless of who sold it.

Yes. Wheelchair lifts, securement, and vehicle air conditioning on buses and transit vans, scheduled around your transport calendar rather than ours.

Yes. Service windows are agreed in advance and worked around the unit rather than through it.

Yes, and usually we do. Evenings, early mornings, and closed days. A storefront should not lose a trading day to have a door operator fitted.

With the person and the job rather than a catalog. We assess alongside them, specify what the work actually requires, and deliver to whichever site they work at.

General liability, commercial auto, garage keepers, workers compensation, and umbrella coverage. Technicians are background checked and drug and alcohol tested, with certificates on request.

Yes, and we do not bill the community for it. Residents and families can buy through us, and we service what we sell.